Refund Policy
No Refunds
Due to the custom nature of our products, all sales are final.
Every DTF transfer, UV DTF transfer, gang sheet, and custom apparel order is produced specifically for each customer. Because of this, we do not offer refunds, returns, or exchanges once production has begun.
Order Approval
Customers are responsible for reviewing all artwork, sizing, quantities, and shipping information before submitting an order.
Elite DTF Supply is not responsible for:
- Customer-submitted artwork errors
- Spelling or design mistakes in customer files
- Incorrect sizing selections
- Color variations caused by monitor or screen settings
Damaged or Incorrect Orders
If you receive an order that is damaged during shipping or you receive the wrong item due to our error, please contact us within 5 business days of delivery.
When contacting us, please include:
- Your order number
- Photos of the damaged or incorrect item
- A brief description of the issue
If the issue is determined to be our error, we will work with you to provide a replacement at no additional cost.
Cancellations
Orders may only be canceled before production begins. Once printing has started, orders cannot be canceled.
Contact Us
If you have any questions regarding this policy, please contact our customer support team before placing your order.